REFUND & CANCELLATION POLICY

Effective Date: September 25, 2026
Last Updated: September 25, 2026

Thank you for choosing RunItBack Studios LLC (“RunItBack Studios,” “RunItBack,” “we,” “us,” or “our”).

Because many of our Services involve customized creative work, our refund and cancellation policy is designed to be fair to both our customers and our team.

By placing an order through the RunItBack Studios website, you acknowledge and agree to this Refund & Cancellation Policy.

1. GENERAL POLICY

Refund eligibility depends on the type of product or Service purchased and whether work has already begun.

Because audio mixing, mastering, vocal mixing, and other creative Services are customized specifically for each customer, refunds may be limited once work has started.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

2. AUDIO SERVICES

Audio Services may include:

  • Mixing

  • Mastering

  • Vocal mixing

  • Audio engineering

  • Recording

  • Other customized audio Services

Before Work Begins

If you request cancellation before work on your project has begun, you may be eligible for a full or partial refund, depending on the circumstances.

If payment-processing fees, third-party costs, or other non-refundable expenses have already been incurred, those amounts may be deducted where permitted by law.

After Work Begins

Once work has begun on a customized audio project, refunds are generally not available simply because the customer changes their mind or is dissatisfied with the creative direction.

However, RunItBack Studios wants customers to be satisfied with the Services provided.

If you believe the completed work does not reasonably follow the original project instructions, please contact us and we will review the situation.

Where appropriate, we may provide:

  • A revision;

  • A correction;

  • Additional clarification;

  • A partial refund; or

  • Another reasonable resolution.

The specific resolution will depend on the circumstances of the project.

3. REVISIONS

If your purchased Service includes revisions, revisions must be requested within the timeframe specified on the applicable Service page or order confirmation.

A revision request should relate to the original project instructions.

The following may be considered additional work rather than a revision:

  • Changing the overall creative direction;

  • Requesting a substantially different mix;

  • Adding new recordings;

  • Adding new stems;

  • Replacing significant portions of the original project;

  • Requesting work that was not included in the original Service;

  • Requesting additional songs or projects.

Additional work may require an additional payment.

4. FILE SUBMISSION ERRORS

Customers are responsible for submitting the correct and usable files for their project.

If incorrect, incomplete, corrupted, or missing files delay a project, RunItBack Studios may pause the project until the necessary files are provided.

If work has already begun based on files submitted by the customer, the customer may be responsible for additional costs associated with restarting or substantially reworking the project.

Please carefully review your files before submitting them.

5. TURNAROUND DELAYS

Estimated turnaround times are provided to help customers understand when a project may be completed.

A delay does not automatically qualify an order for a refund.

If RunItBack Studios experiences a significant delay, we will make reasonable efforts to communicate with the customer and determine an appropriate solution.

If a project cannot reasonably be completed, RunItBack Studios may offer a refund or other appropriate resolution.

6. DIGITAL PRODUCTS

Digital products that have been successfully delivered or made available for download are generally non-refundable, except where required by applicable law or where RunItBack Studios determines that a refund is appropriate.

If you experience a technical problem accessing a digital purchase, please contact us.

We will make reasonable efforts to provide access to the purchased product or otherwise resolve the issue.

7. MERCHANDISE

Physical merchandise may be eligible for a return or exchange if it arrives:

  • Damaged;

  • Defective; or

  • Significantly different from what was ordered.

Customers should contact us within 7 days of delivery and provide photographs or other information reasonably necessary to evaluate the issue.

Items that are returned due to customer preference, such as choosing the wrong size or changing your mind, may not be eligible for a refund unless otherwise stated on the applicable product page.

If a return is approved, the customer may be responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped.

8. CUSTOM OR PERSONALIZED PRODUCTS

Custom, personalized, or made-to-order merchandise may not be eligible for cancellation, return, or refund once production has begun, except where required by applicable law or when the product is defective or incorrectly produced.

9. DUPLICATE OR ACCIDENTAL ORDERS

If you accidentally place the same order more than once, contact us as soon as possible.

If we are able to cancel the duplicate order before fulfillment or work begins, we will make reasonable efforts to do so.

Once an order has entered production or work has begun, cancellation may not be possible.

10. REFUNDS FOR FAILED PAYMENTS OR DUPLICATE CHARGES

If you believe you were charged incorrectly, charged more than once for the same order, or experienced another payment-related error, contact us promptly.

We will review the transaction and, where appropriate, issue a refund for an erroneous or duplicate charge.

11. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a payment dispute or chargeback, we ask that customers contact RunItBack Studios so we have an opportunity to investigate and resolve the issue.

Nothing in this section limits your rights under applicable law or the rules of your payment provider.

12. HOW TO REQUEST A REFUND OR RESOLUTION

To request a refund, cancellation, correction, or other resolution, contact:

Email: runitbackmgmt@gmail.com

Please include:

  • Your name;

  • Order number;

  • Date of purchase;

  • Service or product purchased;

  • Reason for the request;

  • Any relevant files, screenshots, or other information.

Providing complete information helps us review your request more quickly.

13. REFUND REVIEW

Refund requests are reviewed based on:

  • The type of product or Service purchased;

  • Whether work has begun;

  • Whether the order has been delivered;

  • Whether the issue resulted from RunItBack Studios or the customer;

  • Whether revisions or corrections can reasonably resolve the issue;

  • Any applicable third-party costs;

  • Applicable law and consumer protections.

Submitting a refund request does not guarantee that a refund will be issued.

14. PROCESSING OF APPROVED REFUNDS

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, PayPal, Google Pay, or other payment provider.

RunItBack Studios does not control the processing time of third-party financial institutions.

15. NON-REFUNDABLE SERVICES

Unless otherwise stated on the applicable Service page, the following are generally non-refundable once work has begun or the product has been delivered:

  • Custom mixing services;

  • Mastering services;

  • Vocal mixing services;

  • Recording or studio sessions that have already occurred;

  • Custom audio engineering;

  • Completed digital products;

  • Other customized creative Services.

This does not eliminate any rights or remedies provided by applicable law.

16. POLICY CHANGES

RunItBack Studios may update this Refund & Cancellation Policy from time to time.

The “Last Updated” date at the top of this page will indicate when the policy was most recently revised.

The policy in effect at the time of your purchase will generally apply to that purchase, except where applicable law requires otherwise.

17. CONTACT

If you have questions regarding this Refund & Cancellation Policy or need assistance with an order, please contact:

RunItBack Studios LLC
Email: runitbackmgmt@gmail.com
State: Arizona

By placing an order through the RunItBack Studios website, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.